Full Time / Paris
Gorgias helps e-commerce companies deliver excellent customer service at scale.
Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info.
Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using ML. 💬 + 📦 = ❤️
We've been around since 2015, and we're currently serving over 5000+ e-commerce businesses, including Steve Madden, and Timbuk2.
This position is either fully remote (Central European timezones) or onsite at our Paris office (75011). For europeans, we offer a relocation package for you and each family member. :)
As an example of current projects:
The tools we build will eventually be installed and used by thousands of shops around the world and billions of end-users!
As for technologies we use:
Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.
You should join us if you want to ship stuff fast without scarifying quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.
We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.
Thanks for your interest!
Please submit your application here: https://jobs.lever.co/gorgias/70b4cd59-3040-4c08-a2dd-90afac125e95