Full Time / Toronto
At SHIFT, we are making work better, everywhere, for everyone, by enabling leaders and team members to have powerful conversations enabled by simple digital tools. SHIFT’s tools allow managers and team members to cultivate great cultures simply and at scale by focusing on helping teams work better and thrive together.
SHIFT started 24 months ago, received 2 rounds of venture funding and is now growing quickly. This is an incredibly unique opportunity to join a high growth company at the earliest stages to help us scale. You will join a small, collaborative (<25 person) startup, learn from a seasoned senior leadership team, have a direct impact on shaping SHIFT’s success, and most importantly, make a difference to many individuals with our powerful products.
SHIFT has been used by hundreds of teams and by over two dozen publicly traded companies including Dow DuPont, Zendesk, Mozilla, DocuSign, Dolby, McKinsey & Company and many others.
We are searching for a talented and experienced CS Engineer to join our growing team! You will play a critical and cross-functional role. You will be part of our Engineering team and will work closely with our Customer Success team to directly drive impact by ensuring we provide best-in-class service to our large enterprise clients.
We're looking for a Toronto-based CS Engineer that can hit the ground running in a fast paced and growing startup to add value on day 1. You will be the bridge between our Customer Success and Engineering teams. You will primarily be responsible for triaging and solving our clients’ technical problems in an efficient and effective way, and providing proactive guidance to them. You will have a big impact on SHIFT’s success by enabling us to provide white-glove service to our clients, who are generally large Fortune 500 companies.
You should be a critical and creative thinker, and have excellent communication and problem-solving skills. You should want to solve difficult problems on a daily basis with our Customer Success team and/or directly with our clients. You should have an ownership mindset and be a self-starter, always striving to take ownership of the ‘full problem’ to deliver the highest-quality solution for our clients. You should believe in learning new things everyday, and have a strong desire to grow professionally. You should also be passionate about what we’re doing at SHIFT!
Lastly, it is important that you are excited about working with a predominantly remote Engineering team (one of our Engineering Leads and our full Business team is located in Toronto, but the rest of the Engineering team is remote).
You can expect to tackle the following challenges:
We’re looking for you to have the following qualifications:
What you will get from SHIFT:
Please apply through this link: https://jobs.lever.co/chooseshift/e5b6a757-af75-4acd-9dc3-1e3fd7838409?lever-origin=applied&lever-source%5B%5D=GitHub
Thanks for your interest in Shift! We look forward to hearing from you!
SHIFT is an equal-opportunity employer and we value diversity at our company. For Toronto-based roles, we are not able to offer relocation at this time.